Treasure Island Marina is proud to be a Sea Ray Ambassador Dealer
The Ambassador Dealership represents the pinnacle of marine dealer achievement in sales, service, and ownership experience. It is all about delivering the best of "boating lifestyle and living the dream".
Sea Ray dealers represent some of the most sophisticated and customer focused dealerships in the marine industry. The Sea Ray Ambassador Dealer is our way to recognize the best of the best. Treasure Island Marina stands as one of only ten Sea Ray dealers in the world to earn the right to be an Ambassador Dealer.
To be selected as a Sea Ray Ambassador Dealer, Treasure Island Marina had to first demonstrate to a third party consulting firm their ability to meet over 150 stringent operational requirements of the Sea Ray’s Master Dealer Program. This program evaluates the dealers facilities, sales and service capabilities and customer satisfaction scores. Testing the dealers capability to provide an excellent ownership experience.
Treasure Island Marina passed its Master Dealer audit with near perfect scores. However this was not enough to earn the title of Ambassador Dealer. Treasure Island Marina had to meet even higher standards of sales and service customer satisfaction, retention, and sales performance to be selected as an Ambassador Dealer.
We are truly confident that Treasure Island Marina is an Ambassador of the boating lifestyle, representing Sea Ray to the boating public in an exemplary manner.
Ambassador Dealers:
Periodically perform critical self-assessments of all operations.
Organize staff teams to address problems, deficiencies and opportunities for improvements.
Introduce improvements using Master Dealer Program guidelines, "best practices," and customer comments and suggestions.
Undergo continuous factory-sponsored training.
Are visited periodically by a Master Dealer Consultant, who observes processes and provised counsel and action plans.
Constantly track customer satisfaction, as well as performance in all areas of dealership operations.
Undergo an annual review by an independent assessor who measures performance in more than 100 areas including Customer Service, Dealership Operation & Facilities, Sales Process, Service Process, and Parts Process.
Exceed customer expectations.
